When composing business messages, it is necessary to
think in terms of the company’s beliefs and standards in able to represent the
company through an authentic voice.
In Business
Communication Essentials: A Skills-Based Approach, Courtlan Bovée and John
Thill state that “the interests and preferred communication style of your company
must take precedence over your own views and personal communication style”
(84). Therefore, prevention of dual beliefs and communication style is
important to produce an authentic, consistent message.
Authenticity in voice can be presented through the
tone of the message, and “part of the challenge of communicating on the job is
to read each situation and figure out the appropriate tone to use” (Bovée and
Thill 84). Smaller organizations and colleagues may prefer a more intimate tone
to produce a trustworthy relationship, as bigger companies and superiors find authoritative
and credible messages more appealing.
Bovée and Thill find that writers should “avoid obsolete
and pompous language, avoid preaching and bragging, be careful with intimacy,
and be careful with humor,” but instead use plain language when composing a
business message. Plain language poses authenticity because it does not beat
around the bushes or become overbearing, but “allows your audience to easily
grasp your meaning” (86).
Understanding the company’s aim and your audience are
key factors to producing an effective business message. The message needs to adhere
to the company’s beliefs in able to produce an accurate image, and your personal
judgment should not interfere. As a representative of any company, it is vital
to educate yourself about the company in which you work for before composing
business messages.
Works
Cited
Bovée,
Courtlan and Thill John. Communication
Essentials: A Skills-Based Approach. New Jersey: Pearson Education Inc.,
2014. Print.

