Emotional appeals can be ethical, but like any other
appeals, it could be abused and become unethical. Using emotional appeals with
a mixture of logical appeals creates a well balanced, and ethical message. In Business Communication Essentials: A
Skills-Based Approach, Courtlan Bovée and John Thill remind readers that “even
if your audience reaches a conclusion based on emotions, they’ll look to you to
provide logical support as well” (227).
According to Bovée and Thill, "every method of
reasoning is vulnerable to misuse," and it is best to avoid the following:
- Hasty generalizations.
- Circular reasoning.
- Attacking an opponent.
- Avoid oversimplifying a complex issue.
- Mistaken assumptions of cause and effect.
- Faulty analogies. (228-229).
Connecting
with an audience on an emotional level isn't improper or unjust, as long as
there is a balance of emotional and logical appeals. Using an emotional appeal helps the receiver become more understanding about the situation, as
logical appeals supply the receiver with a reasonable explanation. Creating an
effective message involves emotional and logical appeals, but it also requires
the writer to ask "how can I strengthen my message even more?" Bovée and
Thill give the simplest advice, and that is to choose powerful words (229). Diction
is valuable because even the slight change of a word or meaning can affect the
message entirely. Even further, writers can think "beyond specific words
and phrases, [and] look for other factors that can reinforce your position like
finding ways for [the receiver] to benefit from your request as well" (Bovée and
Thill 229).
Works
Cited
Bovée,
Courtlan and Thill John. Communication
Essentials: A Skills-Based Approach. New Jersey: Pearson Education Inc.,
2014. Print.
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